Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 4th Edition by Fred Beisse

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Product Description:

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 4th Edition by Fred Beisse

Table of content:

1: Introduction to CUS.
2: Customer Service Skills.
3: Trouble shooting.
4: Support Problems.
5: Help Desk Operations.
6: Support Management.
7: Product Evaluation.
8: Needs Assessment.
9: Installing Systems.
10: Training.
11: Writing.
12: Support Tools and Resources.

Product Details:

Language: English
ISBN-10: 0495806498
ISBN-13: 978-0495806493
ISBN-13: 9780495806493

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Test Bank for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse

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